Skip to main content

Frequently Asked Questions

Below you'll find the answers to our more frequently asked questions.


Restaurant hours vary by location. To check the hours of your local On The Border, go to the Find a Restaurant page and enter your zip code. The locations closest to you will be displayed with an option for View Details.

Want to join the Fiesta? To see openings in your area, please visit

We love hearing feedback from our Guests. To submit your feedback, please visit the Contact Us page.

We keep up-to-date Happy Hour specials for every location right on this site. Simply navigate to Happy Hour and select the location nearest you to view deals.


If you’re planning a large event such as a wedding, we highly suggest calling our Catering Team directly at 888-682-2287 to place your order. You can also send an email to to get the process started.

For smaller parties, you can place your order directly through our Catering Online Ordering.

Not all of our locations have a private party room. Please call your local restaurant directly and ask to speak to the manager on duty to check availability. To find the location nearest you, click “Find my restaurant” in the top navigation panel.


Border Rewards is On The Border’s loyalty program! As a Border Rewards member, you receive 1 point for every $1 spent (excluding delivery), plus 1 point for every $10 spent on catering. The more points you earn, the more rewards you win for use on future visits. Bonus rewards will be delivered throughout the year, and bonus points offers will help you earn rewards even faster. Your first reward will be your choice of a free item loaded to your account within the first 24-48 hours!

Queso Club is a tier of Border Rewards. It’s an annual subscription program, which offers Border Rewards members free bowls of queso for an entire year!

To become a member of Queso Club, you must first register for Border Rewards and join the loyalty program. Then, you can activate your Queso Club membership by dining in restaurant, ordering a bowl of Signature Queso and adding $1 to your purchase. With that extra $1 comes 1 bowl of Free Queso for 365 days straight with $10 minimum purchase (including cost of queso before discount is applied). What are you waiting for? Sign up for Border Rewards today.

The whole process is quick and painless. Either sign up through the link below or download the app to create your account today!


In restaurant, provide your Loyalty Code from within the app (click on the button labeled Loyalty Code), or your phone number if you don’t have the app. For online orders you will be able to log in to your loyalty account during the order process. This will give you credit for your visit and the points earned. Reminder that no loyalty points are earned for alcohol purchases. When you earn 75 points, a $5 reward will load to your account, and your points balance will decrease by 75.

If you’d like to update the email address on your Rewards account or even change the frequency of messages you receive, please log in to your Rewards account by clicking the link below.


If you do not know your password, please follow the steps to Reset Your Password to login.

To redeem a reward in restaurant, have your server add your account to the order and let them know that you have a reward on your account. Once the server associates your account with the order, they can then apply your available reward(s). For online orders, be sure to log in to your account, and then apply any available rewards at checkout. Rewards earned in restaurant can be used in restaurant or for Catering, and rewards earned on Catering can be used in restaurant or for Catering (eligible items only).


Each location follows their local state and city mandates. Because of this, Guests may or may not be required to wear a mask upon entry into one of our locations. Signs posted on the doors will alert you if masks are required at any specific location.

Whether you’re dining in or choosing Pick-Up, Curbside or Delivery, we’ve taken steps to ensure your experience is as clean, safe, and socially-distant as possible.

  • Tables are spaced according to local state guidelines.
  • Scan a QR Code at the table to access digital menus.
  • We disinfect high-touch surfaces every 15-minutes.
  • All Team Members wear masks and get daily temp checks.